Responsibilities

• Become an expert and superuser of PartnerOptimizer product and educate customers on the use and benefits of our products
• Partner with customers to establish clear business goals, timelines, priorities, and metrics of success
• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
• Run periodic “health checks” of customers’ Workspaces to make sure they are using functionality optimally.
• Analyze and QA partner profiles and insights for PartnerOptimizer customers.
• Build search algorithms based upon Ideal Partner Profiles.
• Work with customers to ensure they are leveraging PartnerOptimizer effectively and finding value in our services
• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• Maintain a revenue base by managing account retention and renewal
• Drive revenue through increased product adoption and increased usage
• Help implement and improve business processes for the PartnerOptimizer team.

Qualifications

• 5+ customer facing experience and 2+ years in software (SaaS preferred).
• Expertise in understanding channel partnership terminology
• 1+ year of customer success or sales directly with enterprises.
• You are knowledgeable, experienced in project management, business process redesign, and change management.
• Well-organized, with a high attention to detail and ability to prioritize
• Confident, high energy, self-motivated and a true team player
• You have great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience.